Shipping & Return Policy

Shipping charges depend on the sum of weight of the total items that you have purchased. The shipping cost is shown once you place your order performed at Checkout.
 
All shipping and handling fees are non-negotiable and non-refundable. First Golden Marketing(Company No.001700394-W) reserves the right to alter, apply or waive the delivery and packaging charges at our absolute discretion.
 
Your orders will be processed on daily basis during business working days, from Monday to Friday, except on certain public holidays where delivery to certain areas may be affected. The daily cut-off time for processing orders will be at 2pm (Malaysia Time). Orders that are placed on weekends or Malaysia public holidays will be then processed on the following business day. Orders are usually delivered within 1-2 business weeks once the payment is made and confirmed.
 
First Golden Marketing(Company No.001700394-W) see's to it, that you get your purchased item(s) shipped to you as fast as possible but we cannot guarantee to meet the scheduled delivery on all occasions. Delivery times for suburban/remote areas may be longer. Delivery times are indicative only and First Golden Marketing(Company No.001700394-W) does not accept any liability or consequential blame for failure to meet the scheduled delivery time stated, resulting directly/indirectly any inconvenience or loss caused.
 
All risk of damage or loss is transferred to you upon dispatch of the item(s) to the advised recipient address. First Golden Marketing(Company No.001700394-W) undertakes to provide adequate packaging and a reliable delivery service but is not responsible for any damage or loss of your purchase in transit, nor does First Golden Marketing(Company No.001700394-W) insure against loss or damage of your purchased item(s) in transit.
 
Buyer bears for the shipping fees again if shipping was returned due to incorrect address provided by buyer.
 
When payment transaction is succeeded, an Order Confirmation and a Shipping Tracking Number will be sent to you. Any delay of the shipment or unavailability of purchased items will be notified through email.
 
Please feel free to contact us should you require any further clarification at